We welcome the support caseworkers and others offer to aiding tenants apply. Incomplete applications take longer to process than complete ones, so helping tenants submit everything at once is key to faster processing times.
These checklists will help you complete the next steps.
Applicant Document Checklist
- If you are moving, you must have an apartment lined up before starting the process. If you move in before your application is approved, you will no longer be eligible for assistance.
- Fully complete the application. This includes providing documentation (see list below). Incomplete applications take longer to process than completed applications.
- Make sure to respond to RAA staff in a timely manner. Check your email frequently. If you do not respond within 10 days, your application will be closed out.
- Notify your landlord or lender you have applied for assistance, as they will need to provide the following documents in order to receive payment: W-9 for property owner or authorized agent of the property owner, like a property manager and proof of ownership for unit. Try to pay what you can you are still responsible for your housing payment and making partial payments shows a good faith effort to your landlord or lender. See the FAQs for more information on how to ensure you are covered by the federal moratorium. If you are a homeowner, it is important that you contact your mortgage servicer (the company where you send your monthly payments) as soon as possible to let them know about your current circumstances.
- Have patience. There are thousands of households in need. Regional Administering Agencies are reviewing applications as quickly as possible. Upon applying you should receive confirmation (it may be automated) that the application has been received. While it is tempting to call and check on the status of your application, please note that this only diverts staff from processing applications and slows how quickly they will get to your application. This is a challenging time and your patience is appreciated.
- You may also be eligible for local Emergency Rental Assistance. Take a look at this database to see if your community has a local program and how to apply.
Documentation required for application: